Skillweb was founded on the corner stone of the development of effective technology solutions for the delivery industry. Back in the '90s we developed the then-market-leading track and trace concept and haven't looked back since.

In an industry with so many variables and challenges, we understand the fundamental requirement for the technology tools that you use to be dependable, trustworthy and user-friendly.

- Dependable - we have a long track-record in providing 100% service availability which can be selected as a 24/7 service. Our preventative approach to system-support is reflected in our experience of 1/10th of the volume of incoming support calls compared with industry expectations.

- Trustworthy - as Microsoft Gold Certified Partners we have also been awarded the coveted Approved Service Recipient status under the Information Governance Statement of Compliance (IGSoC) which means that Skillweb has successfully demonstrated compliance with security requirements based on ISO 27001 (BS7799) information security management systems standard. Having successfully processed over a billion transactions to date (and counting) without losing or leaking a single bit (or byte!) our policy is to always in-build maximum security to every solution.

- User-friendly - Whilst designing optimum functionality to our solutions, we appreciate the need for the complex nature of technology to remain behind the scenes - leaving you with the information that you need to enhance the efficiency of your operations and make appropriate business-critical decisions as a result. This is achieved by thorough and early consultation with the system end-users, by the universal utilisation of touch-screen clear icon commands, integrated training and help functions and intuitively designed user interfaces.

From our simple track and trace beginnings we are now able to offer a host of scalable solutions and enhancements ranging from collections and returns, to SMS pre-advice, to multi-carrier interfaces, to enterprise e-commerce web development.